Services

1, Pre-sales support service: 

Before signing contracts, we provide various production technology solutions, technical consultations, samplings and machine selection services for customers. 

2. Installation and Commissioning

We shall safely deliver the cutting machine to the installation site designated by customer and send technical service engineers for onsite installation. On the condition that installation and commissioning tools are ready, the technical service engineers shall complete installation and commissioning of the equipment within two days and keep the site clean.

3. After-sales Training

Upon completion of installation, our engineer will provide user’s operators with technical training (at least three days) at the installation site or our domestic training center until the operators are able to operate the equipment smoothly, which covers:

Use of control software. 

Startup/shutdown procedures. 

Operation of control panel, software control parameters and setup of such parameters. 

Maintenance and cleaning of machine. 

Solutions to common hardware faults. 

Operation precautions.

4. Others

After the expiration of the warranty, maintenance services will be continued for full lifetime of the machine 

After the expiration of the warranty, we’ll still provide extensive hardware support, and free of software upgrades.

To ensure long-term supplying for spare parts and consumable parts